Refund policy
Returns & Refund Policy
At Sweet Bean Skin, each product is handcrafted in small batches using carefully sourced ingredients. Because of the nature of skincare products, we have specific policies in place to ensure safety, fairness, and product integrity.
Cancellations / Order Adjustments
Once an order has been placed, we cannot guarantee our ability to cancel or modify it, including adding or removing products.
If you need to request a change, please email us at hello@sweetbeanskin.com
within 12 hours of placing your order. If your order has already been processed or shipped, we are unable to make adjustments.
We encourage customers to carefully review their order before completing checkout.
Returns
Due to hygiene and safety standards, we do not accept returns on opened or used skincare products.
If you wish to request a return, you must contact us within 15 days of delivery. To be eligible for a return:
- The item must be unused
- The product must be unopened
- The item must be in its original packaging
Proof of purchase is required
If more than 15 days have passed since delivery, we are unable to offer a refund or exchange.
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please email hello@sweetbeanskin.com within 5 days of delivery.
Include:
- Your order number
- Clear photos of the product
- Photos of the packaging
Once reviewed, we will notify you of the approval or rejection of your claim. If approved, we will provide a replacement or issue a refund to your original payment method.
Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 3–5 business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
hello@sweetbeanskin.com
Product Disclaimer
Individual skin responses may vary. We recommend performing a small patch test before full facial application. Sweet Bean Skin is not responsible for individual allergic reactions or sensitivities.